Terms and Conditions

Suri Agro Fresh Pvt. Ltd. is the licensed owner of the brand Suri Agro Fresh. As a visitor or customer to the Site/App, you are advised to please read the Term & Conditions carefully, as by accessing the Site/App, you agree to be bound by the same and acknowledge that it constitutes an agreement between you and the Company (hereinafter the “User Agreement”). If you do not agree with this User Agreement, you should not use or access the Site/App for any purpose whatsoever.

This document is published in accordance with the provisions of Rule 3 of the Information Technology (Intermediaries Guidelines) Rules, 2011. The User Agreement may be updated from time to time by the Company without notice. It is therefore strongly recommended that you review the User Agreement, as available on the Site/App, each time you access and/or use the Site/App.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements:

  1. “Client”, “Buyer”, “You” and ““Your” refers to you, the person log on this Site/App and compliant to the Company’s terms and conditions.
  2. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company.
  3. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves.

All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of India. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Online Shopping Platform

You further agree and undertake that you are accessing the services available on this App/Site and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Site.

The Company accepts no liability for any errors or omissions, whether on behalf of itself or third parties. The address at which delivery of the products ordered by you are to be made should be correct and proper in all respects.

After the receipt of payment, the Buyer/ cash on delivery as the case may be, the Company shall arrange for the delivery of the product to the recipient at the address provided by the Buyer. Any and all orders placed by you on this Site are a firm commitment to purchase and you are obligated to complete the transaction and not contest it in anyway.

Before placing an order you are advised to check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item’s description.

Time of delivery of the product is subject to restrictions based on business hours and days, and availability of the products.

Transactions through the Site/App may be subject to a delivery charge where the minimum order size is not met. You will be informed of such delivery charges at the stage of check-out for a transaction through the App/Site.

Eligibility

Services of the Site would be available to only select geographies in India. You represent and warrant that you are competent to contract and eligible to enter into a legally binding agreement, as well as authorized to bind third parties to the agreement, in accordance with provisions of Indian Contract Act, 1872. You shall not use the Site/ App if you are not competent to contract under the applicable laws, rules and regulations.

License & Site Access

The Company grants you a limited sub-license to access and make personal use of this Site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of the Company. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of the Company. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of the Site or of the Company and its affiliates without express written consent. You may not use any meta tags or any other “hidden text” utilizing the Site’s or the Company’s name or trademarks without the express written consent of the Company. Any unauthorized use terminates the permission or license granted by the Company.

You hereby agree and undertake not to host, display, upload, modify, publish, transmit, update or share any information that:

  1. Belongs to another person and to which you do not have any right;
  2. Is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
  3. Harms minors in any way;
  4. Infringes any patent, trademark, copyright or another proprietary/intellectual property right.
  5. Violates any law for the time being in force;
  6. Deceives or misleads the addressee about the origin of such messages communicates any information which is grossly offensive or menacing in nature;
  7. Impersonates another person;
  8. Contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
  9. Threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offense or prevents investigation of any offense or is insulting any other nation;
  10. Is misleading or known to be false in any way.

Any unauthorized use shall automatically terminate the permission or sub-license granted by the Company.

Account & Registration Obligations

All shoppers have to register and login for placing orders on the App/Site. You have to keep your account and registration details current and correct for communications related to your purchases from the App/Site. By agreeing to the terms and conditions, the shopper agrees to receive promotional communication and newsletters upon registration. The customer can opt out by unsubscribing in “My Account”.

Pricing

All the products listed on the App/Site will be sold at MRP unless otherwise specified. The prices mentioned at the time of ordering will be the prices charged on the date of the delivery. Although prices of most of the products do not fluctuate on a daily basis but some of the commodities and fresh food prices do change on a daily basis. In case the prices are higher or lower on the date of delivery, additional charges will be collected or refunded as the case may be at the time of the delivery of the order.

Return & Refunds

We have a return and refund policy which entitles all our members to return the product at the time of delivery if a wrong or different product is delivered, or due to some reason the quality of the product has deteriorated. However, we make earnest efforts to ensure the accuracy and freshness of the orders/products to be delivered. We will take the returned product back with us and issue a credit note for the value of the return products which will be credited to your account on the App/Site. This can be used to pay your subsequent shopping bills. You hereby agree and understand that the product can be returned only at the time of delivery, and not thereafter.

Cancellation by Site / Customer

You as a customer can cancel your order anytime up to the cut-off time of the slot for which you have placed an order by using our application. In such a case we will refund any payments already made by you for the order. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.

Shipping/ Delivery Policy

All of the orders shall be delivering on mutually decided by both the parties from our warehouse in Delhi, to the provided address via our logistics partner. Processing and delivery of order normally takes up to 24 hours from time of placing the order.

Shipping destinations offered by uharvest.in for delivery will be extended and updated from time to time and listed online.

Your Privacy

Please read our Privacy Policy

You Agree and Confirm

  1. That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by the Company, in addition to the price of goods and the applicable delivery charges, for redelivery shall be claimed from you.
  2. You will provide authentic and true information in all instances where such information is requested of you. The Company reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), it has the right in its sole discretion to reject the registration and debar you from using the Services and / or other affiliated websites without prior intimation whatsoever.
  3. You authorise the Company to contact you for any transactional purposes related to your order/account.
  4. You are accessing the services available on this App/Site and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this App/Site.
  5. The address at which delivery of the product ordered by you is to be made will be correct and proper in all respects.
  6. That before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item’s description.
  7. That the payment made by you in respect of any transactions made through the Site/App for the goods purchased therein, shall be made correctly and accurately, and in case any payment made to the wrong account or the like, you shall be solely responsible for the same.

Losses

We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to you when the sale of goods is made by us to you.

Colours and Pictographic Description

We have made every effort to display the colours of our products that appear on the
App/Site as accurately as possible. However, the possibility of colour difference cannot be ruled out, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will be accurate. Further, pictorial representation of the products displayed on the Site/App may differ from the actual product.

Events Beyond our Reasonable Control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

Taxes

You shall be responsible for payment of all fee/costs/charges associated with the purchase
of products from us and you agree to bear any and all applicable taxes including but
not limited to VAT/CST, service tax, GST, duties and. cesses etc.

Copyright & Trademark

The Company, its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on this App/Site. Access to this Website does not confer and shall not be considered as conferring upon anyone any license under any of the Company’s or any third party’s intellectual property rights. All rights, including copyright, in this website are owned by or licensed to the Company. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of the Company. You may not modify, distribute or re-post anything on this website for any purpose.

The names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of the Company, its affiliates, its partners or its suppliers. No trademark or service mark license is granted in connection with the materials contained on this App/Site. Access to this App/Site does not authorize anyone to use any name, logo or mark in any manner.

All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this Website (collectively, the “Contents”) are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Website for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Website or any related software. All software used on this Website is the property of the Company or its licensees and suppliers and protected by Indian and international copyright laws. The Contents and software on this Website may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Contents on this Website is strictly prohibited. Unless otherwise noted, all Contents are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by the Company are protected by Indian and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all Contents on this Website is the exclusive property of the Company and is also protected by Indian and international copyright laws.

Objectionable Material

You understand that by using this App/Site or any services provided on the App/Site, you may encounter Content that may be deemed by some to be offensive, indecent, or objectionable, which Content may or may not be identified as such. You agree to use the App/Site and any service at your sole risk and that to the fullest extent permitted under applicable law, the Company and its affiliates shall have no liability to you for Content that may be deemed offensive, indecent, or objectionable to you.

Termination

This User Agreement is effective unless and until terminated by either you or the Company. You may terminate this User Agreement at any time, provided that you discontinue any further use of this App/Site. The Company may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny you access to the App/Site, Such termination will be without any liability to the Company. Upon any termination of the User Agreement by either you or the Company, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the User Agreement or otherwise.
The Company’s right to any Comments shall survive any termination of this User Agreement. Any such termination of the User Agreement shall not cancel your obligation to pay for the product already ordered from the Website or affect any liability that may have arisen under the User Agreement.

Governing Law and Jurisdiction

This User Agreement shall be construed in accordance with the applicable laws of India. The Courts at New Delhi shall have exclusive jurisdiction in any proceedings arising out of this agreement.

Any dispute or difference either in interpretation or otherwise, of any terms of this User Agreement between the parties hereto, the same shall be referred to an independent arbitrator who will be appointed by the Company and his decision shall be final and binding on the parties hereto. The above arbitration shall be in accordance with the Arbitration and Conciliation Act, 1996 as amended from time to time. The arbitration shall be held in New Delhi. The High Court of judicature at New Delhi alone shall have the jurisdiction and the Laws of India shall apply.

Limit of Liability

Notwithstanding anything contained in this agreement, the company shall be responsible in any case as may arise to indemnify not more than the value of orders placed by any of the customer if any bonafide error happen at the end of the company.